Let's take a step backwards first: What does Bluepillow do?
Bluepillow is a leading accommodation comparison website, specialising in helping travelers find the best accommodation deals, at the best price for free!
Bluepillow provides visitors with a vast inventory of over 12 million properties from all the leading online travel agencies and booking sites or OTAs (such as: Booking.com, Vrbo, and many more too!)
Bluepillow provides a "one stop shop" where you can select the best accomodation deal available online, without having to jump from one booking site to another.
For some special rates, we give users the possibility of completing the reservation on our site, but the the payment will be taken care of by the chosen partner booking website, who will be responsible for processing your booking and charging your credit card.
We provide a separate optional service for vacation rental owners to list their property on our site and to receive commission-free bookings for a very low flat annual fee
Does Bluepillow does not do
For those who book on Bluepillow:
Bluepillow does not set or interfere with any rate or booking. The rates we show are only visible on Bluepillow as a result of our distribution agreements we have in place with our partner accomodation booking websites such as: Booking.com, Expedia, and others.
Bluepillow does not take care of the management or modifications of the bookings, rates and services offered; this remains the exclusive responsibility of our partner booking sites with whom the customer booked, as such they would need to contact the accomodation booking partner for any changes.
Bluepillow does not save nor store the credit card data of users who book their trip, as credit cards are charged by the partner website.
For those who wish to list their property on Bluepillow:
Bluepillow will not withhold any commission on the bookings of our Hosts generated through the Bluepillow host listing.
Bluepillow does not interfere in any way between the Host and the traveler during the reservation or negotiation process - this is all done entirely between the host and traveller directly.
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FAQ
Bluepillow does not provide direct assistance to users who making bookings on our site, we are a price comparison site and we limit ourselves to showing the rates and information provided to us by our booking partner websites partners. In any case, please write to us at: info@bluepillow. com and we will try to give direct your query to the appropriate provider for support.
1) Enter your destination, travel dates and the number of guests in the search bar (including adults and children).
2) If necessary, add filters to improve your search (free cancellation, facilities, price, location).
3) Compare the results and finer details of your chosen properties by clicking on "See details".
4) Once you have made your choice, click on "Check availability"; in this way you will be redirected to the bluepillow product page where you can complete your booking on on the partner's proprietary website.
5) Enter your personal details and accept the terms and conditions to complete the booking.
If you have received a booking confirmation email from Bluepillow, we recommend that you follow the instructions to cancel your booking. You will find these at the bottom of the confirmation email. If you can't find the confirmation email, please check your SPAM or junk email folder. We reccomend that you also check the type of rate you have purchased and the cancellation policy. In any case, if you have further problems, write to info@bluepillow.com, our team will reply as soon as possible. If you have received a booking confirmation email from one of our partner booking sites, follow the instructions on their confirmation email to proceed with the cancellation.
If you have received a booking confirmation email from Bluepillow, we recommend that you follow the instructions to modify your booking which you will find at the bottom of the confirmation email. If you can't find the email, check your SPAM or junk mail. Also check the type of rate you have purchased and the terms of cancellation and modification of your reservation. In any case, if you have further problems, write to info@bluepillow.com, our team will reply as soon as possible. If you have received a booking confirmation email from one of our partner booking sites, follow the instructions on their confirmation email to proceed with the cancellation.
Bluepillow is an online accomodation price comparison website, that helps users to compare the largest number of deals available online all in one place. Our partners are the world's leading booking websites such as: Booking, Vrbo, Expedia and many others. You will be redirected directly to our partners' website to complete the booking and payment.
If you have received a booking confirmation email from Bluepillow, you will find it contains detailed information about your booking including cancellation policy. If you can't find the email, check your SPAM or junk mail. In any case, if you experience further problems, please write to info@bluepillow.com, our team will reply as soon as possible. If you have received a booking confirmation email from one of our partner booking sites, we recommend that you try to contact their call center or send an email to their support team directly, as they will be able to help you.
Please check your e-mail box for the confirmation email from Bluepillow or from one of our partner booking websites. If you can't find it, we recommend checking your SPAM or junk mail
If the property does not know about your reservation, it is probably because your reservation was unsuccessful. Always check that you have received the confirmation email.
If you have made a reservation with one of our partner booking websites, please check the contact details for their customer support team contained in your confirmation email and contact them directly, as they are the best people to help you.
Contact us via email at info@bluepillow.com. Our offices are open from Monday to Friday from 09:00 to 18:00. Our team will respond as soon as possible to your every need.
Your booking may not have been successful for various reasons such as:
1) There was a problems your card/account or bank processor
2) Someone has just booked the last remaining available rate for the room before you
3) The property is no longer available
If your booking was not successful, we reccomend that you try again or look for a similar property among the many alternatives that we offer.
If an error message appears at the time of payment, don't worry. No amount will be debited to your card. Bluepillow does not withhold any amount of money and does not save your credit card details.
All our partners have secure payment system. Personal information is transferred securely using SSL encryption.
